Minnesota Clay Policies and Terms and Conditions

Account

• Order Status

  Visit your My Account to view the status of your order and order history. Select “My Orders” from the side menu and you will find details on all your current and past orders.

• How to Shop

  Your shopping cart will be created when you add your first item. When you check out you will have the option to delete items, to save them for later, to change quantities, or to purchase them. You can stop the process at any time prior to submitting your final order. You can purchase on-line with a credit card, or mail us your check. To pay by check, select that option at checkout and print out the order form as instructed. Our address is printed on the order form.

  If you make an error or change your mind after submitting the order, email us and we can correct it as long as the item has not shipped.

  Please note that your shopping cart is not saved indefinitely. If you stop shopping and want to come back to it later, please print out your shopping cart just to be safe.

Payment

• Purchase Orders

  We accept purchase orders from schools and government agencies.

  To place an order using a PO, add items to your shopping cart and enter the PO number into the PO number field. If the PO Number field is "Grayed-Out" please call us as we will need to comfirm that we are able to accept PO's for your account. Fax a copy of your purchase order to 763-432-7675 or mail it to:
  
  Minnesota Clay
  2960 Niagara Lane N
  Plymouth, MN 55447
  
  Please include an email address for us to provide status on the order. We also require a purchasing or accounts payable contact, including name and phone number.

• Payment Methods

  We accept Visa, Mastercard, Discover, American Express. You may also pay by check. To pay by check, add the items to your shopping cart and check out. Select the "pay by check" option. You will get an order form to print out, with our address on it. Send your check in with the order. We wait for checks to clear before processing the order. (This extra time usually applies to cashiers checks and money orders as well.)

• Sales Tax

  We collect sales tax on orders shipped to Minnesota, Iowa and Wisconsin for customers who are not designated as a tax-exempt organization with an proper state exempt form on file.

• When We Charge Your Credit Card

  If you are paying by credit card (not check or p.o.), we "pre-authorize" your charges during the checkout process. This verifies that the card information has been entered correctly, that the card is valid, and that you have not reached your card limit. If everything is ok, we "reserve" the amount shown in your shopping cart on that credit card. The card is not actually charged at this point.

  We review every order before we actually charge your card. So if you have items which ship by truck and need a shipping quote, or if you have some notes to us in the comments, or if there are any pricing adjustments necessary, we take care of all this before actually charging your card.

  If you are having any trouble getting the shopping cart to accept your credit card, first check the 3 or 4 digit security code. This changes when you get issued replacement cards, and is the most common problem. If you still cannot get it to work, back out and select "pay by check". This will get us your order and we can contact you to resolve the credit card issue.

  Sometimes (usually with Visa check cards) people have daily limits that can be charged, and we have to spread large charges over several days. We are happy to do this for you.

• Chargebacks and Stop Payments

  Refusing to pay for product you have received or fees you have agreed to pay is a form of theft. We cannot afford to absorb such theft without raising our prices. Therefore each incident of a check being returned will result in a $50 bounced check fee. Each time you charge back a payment to your credit card, even if it is in error, per posted policy you agree to a $75 administrative and research service fee. These fees are in addition to any applicable fees and monies due on your order per our policies. Should stop payment fees, chargeback fees or any other order charges, cancellation fees or restocking fees not be paid, the debt will be sent to collections and if unpaid be reported to the credit bureaus. We will prosecute all incidents of fraud or theft. Note that if you chargeback an item to your credit card, you are still responsible for payment of that item. We will send you to collections which among other things may result in a court appearance and/or reporting the unpaid debt to the credit bureaus.

• Back Orders

  We stock a great many of the items we sell, so most orders will be filled and shipped quickly. However we cannot guarantee that any particular item will be in stock at any time. Below is our policy on filling orders.

  1. Orders where all items are temporarily out of stock will be held until ready for shipping, with a notification sent by email.
  2. If your order includes both in and out of stock items, but can likely be shipped in-full within a week, we may hold the entire order until all items are available.
  3. If we don't expect to have all items within a week, as a courtesy we'd be happy to split your order into multiple shipments.
  4. If you're working under a deadline or require items by a certain date, please let us know in the order comments and we'll do our best to accommodate you.

  * We may occasionally deviate from these criteria/rules when it makes sense for the situation, but our goal is to operate as described.

Shipping

• General Shipping Information

  Shipping: Checkout uses the weight and size of the items and your destination to calculate these rates.

  In the continental US, our primary shipping method is UPS. UPS is economical, and packages are insured and tracked. However, we may use the Postal Service at our discretion. This will not affect your shipping cost and you will still be charged the amount that was in your shopping cart at the time of order.

  By request we will ship your order with the United States Postal Service. We can ship your items by USPS Priority Mail and will use flat rate boxes whenever possible. If you would like us to ship with the post office please select that option under the Ship Method drop-down box.

  For clay and equipment orders weighing more than 199 pounds, you may place your order at checkout and we will contact you afterwards with shipping options and rates.

  International shipping, including Canada, is currently not calculated at checkout. You may place your order at checkout and we will contact you afterwards with shipping options and rates. If you have any questions, please email or call our customer service at info@mnclay.com or 800-CLAYUSA (800-252-9872)-. We apologize for any inconvenience this may cause.

  Most orders are shipped and processed within the same day or 24 hours from the moment we receive them, but definitely not all. If you order past 2pm Central, you order will be processed the next business day. Another reason for a delay in shipping is that sometimes items are out of stock, and if we expect them soon we will hold the order until they arrive. Otherwise, we will split your shipment. For orders to Alaska, Hawaii, US territories or outside of the US, we will notify you and hold your order until all items are in stock.

  Other items such as kilns are typically custom-made and can take anywhere from one to six weeks for delivery. If you need something by a certain date, please make sure you let us know so we can inform you if this is possible. Type your requested or required delivery date in the comments and we will let you know as soon as possible.

  Heavy or fragile items (such as most kilns, wheels, and pug mills, slab rollers, and large quantities of clay or chemicals) ship by truck. In many cases, free shipping is included. If shipping is not included, you can email us for a quote, or submit your order and we will email you a quote for your approval.

  When free shipping is offered, it applies to most destinations in the continental US. It does not include HI, AK or US territories, or any International destinations. It also does not include some remote areas in the continental US. If you're curious about the location where you live, please email and ask us about it. (Note: It is very unusual for an address in the continental US to not be covered by the free shipping. Manhattan and islands that can only be reached by boat or airplane are the most common). If free shipping is not included, we will apply a credit equal to free shipping in the continental US and send you the difference for your approval.

  Undeliverable or Returned Packages:Please check your address carefully. If a package shipped to you is not deliverable at the address you provided, you will be charged a $9.95 re-addressing fee. That assumes they are able to correct the address and deliver the package. If the address cannot be corrected and the package is returned to us, you will be charged for both the original shipping cost, and the return shipping cost. PLEASE double-check the addresses you provide when ordering. For truck shipments, similar rules apply, but at possibly higher cost, as it varies from carrier to carrier.

  Alaska and Hawaii Customers:We can ship your items by USPS Priority Mail and will use flat rate boxes whenever possible. If you would like us to ship with the post office please select that option under the Ship Method drop-down box.

• Kiln Orders

  All non-120 volt kiln orders will be confirmed prior to shipment. This is to assure you ordered the options and features you wanted, in particular the voltage and phase. Most kilns are built to order, non-cancelable, and non-returnable. If you need to cancel your kiln order after we submit it to the manufacturer, and before it ships, it may be possible to cancel for a cancellation/restocking fee. This is dependent on the policies of the manufacturer and the costs that we have incurred, and will be handled on a case by case basis. In no case will the cancellation fee be less than 15%. Most kilns are custom made and take 2-6 weeks plus transit time. Smaller kilns usually take less than larger kilns. If you need a kiln faster, please ask us what we have in stock. Or sometimes we can have kilns rush built so you can get it by a certain date.

• International Orders

  Please Note: International shipping, including Canada, is currently not calculated at checkout. You may place your order at checkout and we will contact you afterwards with shipping options and rates. If you have any questions, please email or call our customer service at info@mnclay.com or 800-252-9872. We apologize for any inconvenience this may cause.

  Rest of World: We ship internationally to more than 220 countries and territories via United States Postal Service. Your order will be subject to duties and other taxes of goods. Delivery times will vary.

• Freezing

  Unfortunately, during the winter season, shipments of clay, glaze and wax sometimes freeze. While we make an effort to protect the glazes, shipping carriers may process packages through cold, unheated facilities where they are susceptible to the elements.

  The good news is, although your glaze arrived frozen, it is still usable! Simply let it thaw naturally at room temperature, and then mix or shake the glaze as you normally would prior to use. If freezing caused a minor leak at the jar lid, the glaze should be fine. If a measurable portion of the glaze is gone, it should not be used, since if the glaze components leaked in disproportionate amounts, then the composition may have changed and it may not fire correctly.

  While we're confident that your glaze will work properly for all intended purposes, if you feel that the product is in some way inadequate, please let us know.

  Wax Resist is a prodcut that is severely affected by the cold weather. Wax Resist will FREEZE in cold climates and will not resist effectively. If the wax has frozen, it will get lumpy and separate. Wax Resist will be sent to cold regions in the winter only at the customer's risk or may be canceled from the order.

• Where Do You Ship From?

  We ship from various locations. Most shipments come from our warehouse in Plymouth, MN. Sometimes (especially on large, custom items) we will ship directly from the manufacturer. This mostly happens with kilns because it is hard to stock all the options.

• Local Pick Up

  Local customers are welcome to pick their orders up at our facilities in Plymouth, MN. We will email you once your order is available for pickup. For directions please click here.

Return Policy

• Returns and Cancellations

  Cancellations: If you wish to cancel an item or order before it has shipped, we will try to accommodate you.  However, once an order has shipped, the Return Policy applies. To cancel an item or an order, please call (800)252-9872 or email info@mnclay.com with your order number and request a cancellation.

  Kilns and Other Equipment Orders May Not Be Cancelled Once They Are Processed. For non-120v kilns, a detailed email is sent confirming your order. The processing of your order is not complete until you reply to that email.  Once you reply affirmatively to that email, your order can no longer be cancelled.  For 120v kilns and other equipment, your order is considered processed once we charge your credit card.  Minnesota Clay may process your cancellation request after this time, at our discretion, for a cancellation fee.

  Returns: Many items purchased through Minnesota Clay may be returned; however, there are a few important things to keep in mind when returning a product:

  • You have 30 calendar days to return an item from the date you received it.
  • Return item(s) must be in “new” condition – original packaging & seals intact, no indication of use, etc.

  There are Return Exceptions. Please see below.

  Return Exceptions: Because of various laws, risk of contamination, manufacturer policy, and return shipping damage, we have the following exceptions to our return policy:

  • Kilns and kiln controllers
  • Kiln spare parts
  • Pottery Wheels
  • Chemicals and stains (for contamination reasons)
  • Pugged clay
  • Scales
  • Video tapes & DVD's

  The following equipment may be returned for a restocking fee - 20% of sale price:

  • Pug mills
  • Cink's
  • Extruders
  • Slab Rollers
  • Ware Carts

  Return Procedure

  • With your order number, email your return request to info@mnclay.com. We will issue you an RMA number and work out any complications before you return the item. You must submit your request by email.
    You must submit requests by email. Phone requests are not accepted.
  • Return the product to its custom packaging and pack well. If the item is a boxed product, please ship the return inside of a separate outer box and pack the items well. Please ensure that your RMA number is clearly marked on the outside of the package you are sending your return in.
  • Your return must be received within 30 days of receiving your RMA number. Customers are responsible for the shipping costs of the return item(s). We are not responsible for lost or damaged returns. Please insure and/or track your return package accordingly.
  • If you're interested in exchanging any returnable items, this can be achieved as a combination of placing a new order, and requesting a return authorization for your original order.

  Refunds: Once we receive your item(s), a refund is initiated immediately, less the original cost of shipping. If you canceled an item/order, and you were billed for it, we will initiate a refund, per cancellation guidelines, immediately after you submit your cancel request. The way your refund is processed depends on your original payment method. Store credit, in the form of a gift certificate, may be issued upon request, regardless of payment method.

  
  

  Damages: All damages must be reported to Minnesota Clay within 48 hours of receiving your order. In the instance a product is damaged, Minnesota Clay will handle the claims process for you and re-ship the item as soon as possible. Damages must be reported within 48 hours of receiving your shipment, no exceptions. If damage to your order is discovered, please:

  • Document the damages in writing and submit it to info@mnclay.com
  • Take pictures of the packaging and damaged product and submit to info@mnclay.com

  If your order is being delivered by truck (ie kilns, equipment, large clay or glaze orders), be sure to inspect the delivery thoroughly, documenting any concerns, before signing off on the delivery receipt. Undocumented damages reported after signing will be assumed to have occurred while the delivery was in your possession and will not be eligible for a claim.

  Order Discrepancies: Unfortunately, order discrepancies do occur from time to time. Please e-mail info@mnclay.com as soon as possible with any order discrepancies and we will correct them as quickly as possible at no charge to you. Order discrepancies must be reported within five (5) days of receiving your order.

Your Security

• Your Security

  When you buy from Minnesota Clay, we guarantee that all purchase transactions are completely secure transactions. Our shopping cart and checkout system uses encryption and Secure Sockets Layer (SSL) security. This ensures that your transactions are secure. To provide extra assurance, many credit card companies will also guarantee the use of your card for web transactions, and not charge you for any misuse.

  Your personal information, including email address, will never be sold or otherwise given to a third party for marketing purposes. There are a few cases where we will share information:

  1. With our suppliers if necessary to fulfill your order or solve a problem. For example, if we drop ship a product or we must pass your address to our supplier, or if you need support we may share your contact info with our supplier.

  These partners have also pledged not to sell or give away your information.

  If you place an order, we may send you a copy of our email newsletter. There is a unsubscribe link in the email, and if you unsubscribe you will not be added again.

• Liability

  Other than refunding the price of an item you purchased from us, Minnesota Clay is not responsible for loss or damages caused by use of any products we sell. Materials (especially clay, glazes and chemicals) may vary and may not always perform the same from batch to batch; users are encouraged to always test before using large quantities of any material, and never to assume a material or other product will perform as described until tested.

  If errors in pricing are shown on the website, we reserve the right to not sell at the listed price.

Newsletter

• How Can I Subscribe for The Newsletter?

  You can sign up for our email newsletter by providing your name and email by clicking on the Sign up for our newsletter link at the top right of any page. You will receive an email confirming that you signed up to receive our messages. You must confirm in this message to begin receiving our emails.

• How Can I Unsubscribe?

  You can unsubscribe from our email messages by clicking the link at the bottom of our emails. or reply to the email with your wish to unsubscribe.

• Do You Have a Catalog?

  Sorry, but we do not have a printed catalog at this time. We do have a full digital catalog available in Adobe PDF format. The catalog can be downloaded by clicking here. If you have a slow internet connection or little time for browsing, use the search button at the top of each page. From there you can find things quickly. Or email us if you need help.

Terms of Service

• Introduction

  This website is operated by Minnesota Clay Co. USA. The terms "we", "us", and "our" refer to Minnesota Clay Co. USA. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the "Terms"). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website's services or place an order on our website.

• Use of our website

  You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract. You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website's network or security features or to gain unauthorized access to our systems. You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

• General Conditions

  We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

• Products or Services

  All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars. We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities. We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

• Links to Third-Party Websites

  Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

• Use Comments, Feedback, and Other Submissions

  You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the "Content") that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership. You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content. You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website's operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party. We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

• Your Personal Information

  Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

• Errors and Omissions

  Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. We do not undertake to update, modify or clarify information on our website, except as required by law.

• Disclaimer and Limitation of Liability

  You assume all responsibility and risk with respect to your use of our website, which is provided "as is" without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components. The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages. Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

• Indemnification

  You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

• Entire Agreement

  The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

• Waiver

  Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

• Severability

  If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

• Governing Law

  Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the State of Minnesota without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of Minnesota. You irrevocably consent to the exclusive jurisdiction and venue of such courts. We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Privacy Policy

• Introduction

  We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

• Identifying Purposes

  We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

• Consent

  Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

• Limiting Collection

  The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

• Limiting Use

  Disclosure and Retention Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. There are a few cases where we will share information:

  1. With our suppliers if necessary to fulfill your order or solve a problem. For example, if we drop ship a product or we must pass your address to our supplier, or if you need support we may share your contact info with our supplier.

  These partners have also pledged not to sell or give away your information.

  If you place an order, we may send you a copy of our email newsletter. There is a unsubscribe link in the email, and if you unsubscribe you will not be added again.

  Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

• Handling Customer Complaints and Suggestions

  You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: info@mnclay.com Additional Information Cookies A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website's functionality and in some cases, to provide visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website. Other Websites Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

• Other Websites

  Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.